Refund & Cancellation Policy

We sell a digital product that is delivered immediately. Please build and preview your invitation fully before paying — that preview is free, unlimited, and shows exactly what you are buying.

Before you pay

There is nothing to cancel. Building an invitation costs nothing and creates no order until you choose to pay.

When we will refund you

• You were charged more than once for the same invitation. We refund the duplicates in full.
• Your payment succeeded but your invitation was never published because something broke on our side.
• The invitation is materially broken in a way we cannot fix within a reasonable time.

When we will not

• You changed your mind, or the event was cancelled or postponed. You can edit your invitation instead, including the date.
• You made a mistake in the details. Fix it yourself from your private edit link — it updates instantly, including for guests who already have the link.
• You chose a different design than you intended. Write to us and we will help you sort it out.

How to ask

Email hello@invitobello.com from the address you used at checkout, within 7 days of the payment, and tell us what went wrong. We aim to reply within two working days.

How refunds are paid

Approved refunds go back to the original payment method through the provider that took the payment. Banks typically take 5–10 working days to show it, which is outside our control.